Glow From Home – Skincare Tools That Transform Your Routine
Discover professional-quality beauty tools designed to bring the spa experience to you. At Serenity Skin Co., we help you create glowing skin and self-care moments from the comfort of home.
Frequently Asked Questions
How do Serenity Skin Co Products Work?
At Serenity Skin Co, every product is designed to enhance your natural glow — not cover it. Our skincare tools work by combining gentle technology with proven self-care rituals to support your skin from the inside out.
Will Serenity Skin Co. products help improve my skin?
Serenity Skin Co products are designed to enhance your skin’s natural health and glow through gentle, effective technology. Each tool works to deeply cleanse, exfoliate, and rejuvenate — helping remove impurities, smooth texture, and boost circulation for visibly brighter, healthier-looking skin.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are you located?
✨ Our head office is proudly based in Queensland, Australia — where all Serenity Skin Co. orders are carefully packed and shipped with love
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at serenityskinco0@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Serenity Skin Co., our mission is simple — to help you glow, naturally
We curate thoughtful skincare tools that elevate every step of your self-care routine, from deep cleansing to nourishing and rejuvenation. Because radiant, healthy skin isn’t just a look — it’s a feeling.
Fast, Free & Secure Shipping Australia Wide
Shipping Policy
We believe self-care shouldn’t have to wait — that’s why we offer fast, reliable shipping Australia-wide. Each Serenity Skin Co. order is carefully packed and sent straight to your door, so you can start glowing and enjoying your new beauty essentials as soon as possible.