FAQ's

How often should I use the Serenity Skin Co Pore Cleaner?

For best results, we recommend using the Pore Cleaner 2–3 times per week on clean, damp skin. This helps remove excess oil, dirt, and blackheads without over-cleansing or irritating the skin.

Can I use the Serenity Skin Co. Facial Scrubber with my cleanser?

Yes! The Facial Scrubber pairs perfectly with your favourite gel or foam cleanser. Apply a small amount directly to your face or the device, then use gentle circular motions to lift away impurities and dead skin cells.

How do I place an order?

Simply browse our online store, add your favourite items to your cart, and proceed to checkout. It’s quick and secure.

 Where do you ship to?

We currently ship Australia-wide. International shipping options will be added soon — keep an eye out for updates!

How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most Australian orders arrive within 3–7 business days.

Do you accept returns?

Yes, we offer returns on unopened, unused products within 14 days of delivery. Please check our Returns Policy page for full details.

Are your products cruelty-free?

We’re committed to stocking high-quality beauty products that are cruelty-free and ethically sourced. Product details are always listed on each item’s page.

How can I track my order?

Once your order has been shipped, you’ll receive an email with tracking details so you can follow your parcel every step of the way.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Afterpay (so you can shop now, pay later).

Where are you located?

✨ Our head office is proudly based in Queensland, Australia — where all Serenity Skin Co. orders are carefully packed and shipped with love.

Is my payment information secure?

Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.

How do I get in touch if I have a question?

You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at serenityskinco0@gmail.com 

Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.