Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Have a question about your order or our products? We’d love to help!
📧 Email us at: serenityskinco0@gmail.com
We aim to respond within 1–2 business days.
✨ Our head office is proudly based in Queensland, Australia — where all Serenity Skin Co. orders are carefully packed and shipped with love
Shipping is free on all orders to Australia.
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at serenityskinco0@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Found no answer?
Just reach out to us - we'd love to help!